Mail Scanning Service
Anti-Spam Self-Help Checklist
Here is a list of things you can do to help...
Anti-Virus Dangerous File Attachments
The following is a list of file attachments that may be...
Can the system simply delete all email marked as spam?
We advise against this as it is possible that legitimate email will be...
cPanel MailScanner Configuration
With the MailScanner service you can control what happens to spam and viruses by changing the...
Do I still need a virus scanner on my computer?
Yes! Not only can the service not guarantee that all email viruses will...
How do I configure my email software to filter spam into a separate folder?
You should create a separate folder in your email client called Spam. You should then...
How do I know whether and email has a virus or is a spam?
There are two methods used to identify these emails to you. Firstly, the...
I don't need (spam/virus) checking, can I only have email scanned for one?
Yes, you can configure the service to either scan for viruses, spam or...
Is all email tagged as spam, spam?
Not necessarily. The system is not foolproof and there will be instances where...
Outlook 2002/XP Spam Filtering Configuration
Outlook 2002/XP In Outlook...
Outlook Express Spam Filtering Configuration
Outlook Express In Outlook Express, create a new...
Should I tell you about incorrectly tagged spam?
Not unless it is an email from someone you regularly receive email from. You can add...
What can I do to prevent receiving spam?
Have a look at the self-help checklist here.
Will all spam be detected?
No. All the email is scanned and assigned a score based on the likelihood...
Will all viruses be detected?
No system can guarantee 100% detection, though nearly all infected files...
Will spam be deleted before I retrieve my email?
No email is deleted from your mailbox, unless you configure it to do so...
Will viruses be deleted before I retrieve my email?
Yes, if you set Virus Scanning to yes in the MailScanner Front-end. All emails and file...
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