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Anti-Spam Self-Help Checklist

Here is a list of things you can do to help prevent receiving spam in the first place: Do not use a catchall email account on ....

Anti-Virus Dangerous File Attachments

The following is a list of file attachments that may be blocked by the service (the attachments are removed from emails before delivery ....

Can the system simply delete all email marked as spam?

We advise against this as it is possible that legitimate email will be deleted and the sender will never know that you didn't receive it. We recommend filtering the email in your email client and ....

cPanel MailScanner Configuration

With the MailScanner service you can control what happens to spam and viruses by changing the configuration in your cPanel control panel. To access the MailScanner configuration options, login to your cPanel account and click on ....

Do I still need a virus scanner on my computer?

Yes! Not only can the service not guarantee that all email viruses will be detected, there are many other ways that your computer can become infected. You should always install an anti-virus solution ....

How do I configure my email software to filter spam into a separate folder?

You should create a separate folder in your email client called Spam. You should then create an inbox rule to place any email containing the strings {Spam?} or {Definitely Spam?} into that folder. ....

How do I know whether and email has a virus or is a spam?

There are two methods used to identify these emails to you. Firstly, the subject line of the affected email will be prefixed with one of the following: {Disarmed} - indicates that the email ....

I don't need (spam/virus) checking, can I only have email scanned for one?

Yes, you can configure the service to either scan for viruses, spam or both.

Is all email tagged as spam, spam?

Not necessarily. The system is not foolproof and there will be instances where legitimate email is tagged as spam and where spam is not tagged as such. This is why all email is delivered by default, so you can ....

Outlook 2002/XP Spam Filtering Configuration

Outlook 2002/XP In Outlook 2002/XP, create a new folder at the top level called Spam. This is where the ....

Outlook Express Spam Filtering Configuration

Outlook Express In Outlook Express, create a new folder at the top level called Spam. This is where the email marked as spam ....

Should I tell you about incorrectly tagged spam?

Not unless it is an email from someone you regularly receive email from. You can add them to your whitelist in the cPanel MailScanner configuration.

What can I do to prevent receiving spam?

Have a look at the self-help checklist here.

Will all spam be detected?

No. All the email is scanned and assigned a score based on the likelihood that an email is spam. Thresholds (low scoring and high scoring spam) are used to determine whether an email should be tagged as spam: ....

Will all viruses be detected?

No system can guarantee 100% detection, though nearly all infected files and dangerous file attachments should be detected using this service. The service scans all email received and sent through ....

Will spam be deleted before I retrieve my email?

No email is deleted from your mailbox, unless you configure it to do so through the cPanel control panel. Any email reported by the system as spam will have the subject line modified and header records added ....

Will viruses be deleted before I retrieve my email?

Yes, if you set Virus Scanning to yes in the MailScanner Front-end. All emails and file attachments will be scanned for viruses. If one is found, the virus is removed from the email before it is delivered to your mailbox, a text file attachment ....

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